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TIAA-CREF Investment Information

Below is information on commonly asked questions about:

When you are viewing the TIAA-CREF web site, you may see one or more accounts depending on how long you have been contributing to your retirement plan.

I have never logged onto the secure TIAA-CREF Web Center. Do I need a PIN?

No. You can create a User ID and Password without a PIN. Simply log onto www.tiaa-cref.org.

Click: "Get a Log-In"

Enter: Social Security Number

Enter: Date of Birth

Click Box: I am a current TIAA-CREF Customer

Enter: Any one of your TIAA or CREF contract numbers, which can be found on any Quarterly Review. Can't find your Quarterly Review, call TIAA-CREF's National Contact Center at (800) 842-2776 and they can provide you with one of your TIAA or CREF contract numbers.

User ID: Create a User ID that is easy for you to remember. It can be a combination of letters and numbers and is not case-sensitive.

Password: Create a Password that is easy for you to remember.

Confirm Password: Re-enter the same Password you entered above.
 

I forgot my TIAA-CREF User ID and Password. How do I get this information?

Call TIAA-CREF's National Contact Center at (800) 842-2776 and ask them to re-set your password. Once your password has been re-set, follow the steps above to create a new User ID and Password.
 

How can I find out what my investment allocations are, or change the allocations for my account(s)?

You can log onto www.tiaa-cref.org and click "Log-In Now". Once on the secure site, click "Change Allocations" in the upper right hand corner and it will provide a summary of your allocations by account.

You can review your most recent Quarterly Review statement.

You can call the TIAA-CREF National Contact Center at (800) 842-2776.
 

How do I change the beneficiary designation for my account(s)?

You can view and update your beneficiary designation by:

Logging onto www.tiaa-cref.org and clicking "Log-In Now".
Clicking on "Beneficiaries" at the top of the page to view and make changes.

Call the TIAA-CREF National Contact Center at (800) 842-2776 for your current beneficiary designations and request a form to make changes.

Download a Beneficiary Change form at www.tiaa-cref.org/forms.