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Manager Foundations Certificate 2014-2015

Organizational Development and Workplace Learning offers managers a series of foundational courses aimed to strengthen skills and practices in hiring, employee engagement, communication, supervision and performance. Managers learn about DePaul’s policies and procedures and examine and explore the legal, procedural and behavioral practices of human resource management.

Course descriptions are found here and in the
Learning@DePaul Catalog.

To register, select your course through the Learning & Development Portal in Campus Connection.

A certificate is awarded for completing the following courses (Download Checklist):

PERFORMANCE MANAGEMENT*

Making the Most of Annual Performance Appraisals (AP001A)
This is a blended learning module with an introductory e-learning module to the Performance Appraisal Process.  Complete the online module before attending the skill lab.

This interactive skill lab prepares managers and employees for year-end reviews. Participants will obtain skills necessary for completing the Performance Appraisal Form and learn how to conduct positive and productive performance appraisal discussions.
 

Online

Classroom:
June 12
June 15
July 15

Getting Off to the Right Start (GO001A)
Formerly Setting and Fulfiling Performance Goals

This skill lab equips participants with tools necessary to translate organizational goals, departmental goals, and job responsibilities into personal S.M.A.R.T. (Specific, Measurable, Action-oriented, Realistic and Timely) goals. Participants will practice writing goals and explore ways to monitor and document progress.

Online

Classroom:
June 10
July 9

Getting Better Every Day (GB001A)
Formerly Giving and Receiving Feedback

Successful Performance Management is an ongoing process in which the Performance Appraisal Form is a “living” document. Managers and employees will gain skills necessary for sharing feedback, documenting progress and focusing on improved performance.

Online

Skill Lab Schedule

MANAGER FOUNDATIONS 

Managing at DePaul 101 (MD001M)
This course provides activities and discussions focusing on management’s role in setting standards and expectations, ensuring quality, managing performance and change and engaging and developing employees. This hybrid course has both an online and classroom component.  Watch the Leading and Learning at DePaul video.

Online

Classroom:
June 24
July 22

Employee Relations: Practices and Principles (ER001M)
This course explores employee and manager engagement, policy and practice, effective management, employee resources and progressive discipline.

Online

Classroom:
July 16
July 30

Interviewing and Hiring Best Practices (IH001M)
Managers learn the interviewing and hiring process as it relates to hiring laws and compliance with federal, state, local and university policies. Skill development focuses on behavioral interviewing techniques.

Online

Classroom:
June 30
July 28

Customer Service: Working with Challenging Customers (CU002A)
This brief module outlines action steps for a specific aspect of customer service.  Participants will learn and practice immediately applicable tips and tools for improving the customer experience.

Classroom:
July 8
Aug. 5

*All Performance Management courses are mandetory for managers who manage staff.
*For any cancellations please contact OD-WL at training@depaul.edu, or at 312-362-8338.

Materials
Manager Foundations Materials

For further information or to arrange for performance management and appraisal training in your department or division, contact Organizational Development and Workplace Learning at 312.362.8342 or by email at training@depaul.edu.

 

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