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Manager Foundations Certificate 2013-2014

Workplace Learning, Performance and Organizational Development offers managers a series of foundational courses aimed to strengthen skills and practices in hiring, employee engagement, communication, supervision and performance. Managers learn about DePaul’s policies and procedures and examine and explore the legal, procedural and behavioral practices of human resource management.

Course descriptions are found here and in the
Learning@DePaul Catalog.

To register, select your course through the Learning & Development Portal in Campus Connection.

A certificate is awarded for completing the following courses:

Introduction to the Performance Appraisal Process (EPA001)
Participants are introduced to an overview of the Performance Management and Appraisal Process at DePaul, with attention paid to each of the six stages.


Managing at DePaul 101 (MD001M)
This course provides activities and discussions focusing on management’s role in setting standards and expectations, ensuring quality, managing performance and change and engaging and developing employees. This hybrid course has both an online and classroom component.  Watch the Leading and Learning at DePaul video.

March 12
April 30

Managing for Excellent Customer Service (CU001M)
Managers learn advanced techniques for identifying customer needs and
expectations, developing customer-centered standards and processes, training and monitoring staff and encouraging continuous improvement in customer service.

No sessions available.

Setting and Fulfilling Performance Goals (SF001S)
Participants learn to develop job descriptions and everyday duties into individual performance goals and monitor progress as part of DePaul’s Performance Management and Appraisal system. This course also is offered by request to departments, teams or work groups.

March 11

Giving and Receiving Feedback (GR001S)
Participants learn techniques for building confidence and skills in giving and receiving feedback, at all levels and in all directions.

April 9

Coaching for Managers (CM001M)
Managers learn, apply,  and practice coaching strategies to set performance expectations, recognize and reinforce good performance, and close performance gaps.

May 20

Employee Relations: Practices and Principles (ER001M)
This course explores employee and manager engagement, policy and practice, effective management, employee resources and progressive discipline.

March 18
May 6

Interviewing and Hiring Best Practices (IH001M)
Managers learn the interviewing and hiring process as it relates to hiring laws and compliance with federal, state, local and university policies. Skill development focuses on behavioral interviewing techniques.

March 13

*For any cancellations please contact WLP-OD at, or at 312-362-8338.

Manager Foundations Materials

For further information or to arrange for manager training in your department or division, contact Workplace Learning and Performance at 312.362.8338 or by email at


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