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Staff Foundations Certificate 2014-2015

The DePaul Staff Foundations Certificate offered by Human Resources’ Organizational Development and Workplace Learning introduces the Performance Management and Appraisal System at DePaul, customer service standards and expectations, setting performance goals using the SMART method and best practices in giving and receiving feedback.

Course descriptions are found here and in the Learning@DePaul Catalog.

To register, select your course through the Learning & Development Portal in Campus Connect.

A certificate is awarded for completing the following courses:

Making the Most of Annual Performance Appraisal
This is a blended learning module with an intoductory e-learning module to the Performance Appraisal Process.  Complete the online module before attending the skill lab.

This interactive skill lab prepares managers and employees for year-end reviews. Participants will obtain skills necessary for completing the Performance Appraisal Form and learn how to conduct positive and productive performance appraisal discussions.
 

Online 

Skill Lab Schedule

Customer Service Strategy (CU001A)
Participants learn a model of customer service that places Vincentian values at the center and covers basic skills to meet and exceed customer expectations and needs.

 Coming in May.

Getting off to the Right Start (GO001A)
Formerly Setting and Fulfiling Performance Goals

This skill lab equips participants with tools necessary to translate organizational goals, departmental goals, and job responsibilities into personal S.M.A.R.T. (Specific, Measurable, Action-oriented, Realistic and Timely) goals. Participants will practice writing goals and explore ways to monitor and document progress.

 

Online

Getting Better Every Day (GB001A)
Formerly Giving and Receiving Feedback

Successful Performance Management is an ongoing process in which the Performance Appraisal Form is a “living” document. Managers and employees will gain skills necessary for sharing feedback, documenting progress and focusing on improved performance.

Coming in April.

*For any cancellations, please contact OD-WL at training@depaul.edu or at 312-362-8338.

Materials:
Access materials used in the performance management series.
Access other materials located on eReserves.

For further information or to arrange for performance management and appraisal training in your department or division, contact Organizational Development and Workplace Learning at 312.362.8342 or by email at training@depaul.edu.

 

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