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Staff Foundations Certificate 2014-2015

The DePaul Staff Foundations Certificate offered by Human Resources’ Organizational Development and Workplace Learning introduces the Performance Management and Appraisal System at DePaul, customer service standards and expectations, setting performance goals using the SMART method and best practices in giving and receiving feedback.

Course descriptions are found here and in the Learning@DePaul Catalog.

To register, select your course through the Learning & Development Portal in Campus Connect.

A certificate is awarded for completing the following courses:

Making the Most of Annual Performance Appraisal (AP001A)
This is a blended learning module with an intoductory e-learning module to the Performance Appraisal Process.  Complete the online module before attending the skill lab.

This interactive skill lab prepares managers and employees for year-end reviews. Participants will obtain skills necessary for completing the Performance Appraisal Form and learn how to conduct positive and productive performance appraisal discussions.
 

Online
 
Skill Lab Schedule

Getting off to The Right Start: Goal Setting and Maintenance
This skill lab equips participants with tools necessary to translate organizational goals, departmental goals, and job responsibilities into personal S.M.A.R.T. (Specific, Measurable, Action-oriented, Realistic and Timely) goals. Participants will practice writing goals and explore ways to monitor and document progress.

 

Online

Getting Better Every Day: Ongoing Coaching and Feedback
Successful Performance Management is an ongoing process in which the Performance Appraisal Form is a “living” document. Managers and employees will gain skills necessary for sharing feedback, documenting progress and focusing on improved performance.

Online

Customer Service: Working with Challenging Customers (CU002A)
This brief module outlines action steps for a specific aspect of customer service.  Participants will learn and practice immediately applicable tips and tools for improving the customer experience.

Aug. 5

*For any cancellations, please contact OD-WL at training@depaul.edu or at 312-362-8338.

For further information or to arrange for performance management and appraisal training in your department or division, contact Organizational Development and Workplace Learning at 312.362.8342 or by email at training@depaul.edu.

 

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