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Staff Foundations Certificate 2013-2014

The DePaul Staff Foundations Certificate offered by Human Resources’ Workplace Learning, Performance and Organizational Development introduces the Performance Management and Appraisal System at DePaul, customer service standards and expectations, setting performance goals using the SMART method and best practices in giving and receiving feedback.

Course descriptions are found here and in the Learning@DePaul Catalog.

To register, select your course through the Learning & Development Portal in Campus Connection.

A certificate is awarded for completing the following courses:

Introduction to the Performance Appraisal Process (EPA001)
Participants are introduced to an overview of the Performance Management and Appraisal Process at DePaul, with attention paid to each of the six stages.

Online

Customer Service the DePaul Way (CU001A)
Participants learn a model of customer service that places Vincentian values at the center and covers basic skills to meet and exceed customer expectations and needs.

 No sessions available.

Setting and Fulfilling Performance Goals (SF001S)
Participants learn to develop job descriptions and everyday duties into individual performance goals and monitor progress as part of DePaul’s Performance Management and Appraisal system. This course also is offered by request to departments, teams or work groups.

March 11

Giving and Receiving Feedback (GR001S)
Participants learn techniques for building confidence and skills in giving and receiving feedback, at all levels and in all directions.

April 9

*For any cancellations, please contact WLP-OD at training@depaul.edu or at 312-362-8338.

Materials:
Access materials used in the performance management series.
Access other materials located on eReserves.

For further information or to arrange for performance management and appraisal training in your department or division, contact Workplace Learning and Performance at 312.362.8338 or by email at training@depaul.edu.

 

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